w2j Privacy Policy
w2j places the highest priority on protecting your personal information. Read this policy for full details on how we collect, use, and keep your data secure.
This Privacy Policy ("Policy") applies to all users of the w2j platform's services. By using our services, you consent to the terms of this Policy. For any questions or concerns, contact us directly.
1. Introduction and Overview
w2j is an online betting and casino platform operated for players in Bangladesh. We believe that every user's personal information is a highly valuable asset and ensuring its protection is our primary responsibility.
This Privacy Policy describes what types of information we collect, why we collect it, how we use it, and the circumstances under which it may be shared with third parties. Using w2j's services means you fully agree with this Policy.
This Policy applies to the w2j.cam website, mobile application, and all our associated services. You are encouraged to read our Terms and Conditions together with this Policy.
2. Data Collection
We collect your information in various ways. The details are outlined below.
2.1 Information Provided at Registration
When you create an account at w2j, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — registration is only approved for users aged 21 and above)
- Email address
- Mobile number (Bangladeshi number)
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- National ID card or passport details (required for identity verification if needed)
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and general device location
- Browser type and version
- Operating system information
- Page visit time and duration
- Links clicked and pages viewed
- Login and logout times
- Gaming history and betting information
2.3 Financial Transaction Information
Financial information required for deposit and withdrawal processes is collected. This includes transaction amounts, dates, payment methods, and transaction IDs. We retain records of all transactions associated with a minimum deposit of ৳300 and a minimum withdrawal of ৳500.
2.4 Communication Information
When you contact us via our 24/7 Bangla live chat service or email, we retain the content of that conversation, the time, and the information you provide. This is used to improve service quality and for future support.
3. Use of Data
w2j uses the information collected from you for the following purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To run gaming, betting, and other platform services without interruption.
- Financial Transactions: To process deposits, withdrawals, and bonus payments.
- Identity Verification: To confirm age and identity for anti-money laundering and fraud prevention.
- Customer Support: To resolve your issues and answer your questions.
- Security: To prevent unauthorized access, fraud, and illegal activity.
- Service Improvement: To review user experience and improve the platform.
- Relevant Communications: To send important service-related updates and notices.
- Responsible Gaming: To identify excessive gaming behavior and provide support.
We never sell your information directly to third parties for marketing or promotional purposes. The core principle of w2j's privacy policy is minimal use and maximum protection of data.
4. Data Sharing and Disclosure
4.1 Sharing with Third Parties
w2j may share your information with third parties in the following limited circumstances:
- Payment Processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Game Providers: Game companies contracted with us (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) receive the session data needed to operate games.
- Identity Verification Agencies: For the identity verification process to meet legal obligations.
- Technology Service Providers: Organizations that assist with server hosting, cybersecurity, and platform maintenance.
4.2 Legal Disclosure
If disclosure of your information is required due to a court order, government directive, or legal obligation, w2j will act in accordance with that obligation. Where possible, we will endeavor to notify you in advance.
4.3 Business Transfer
In the event of a business merger, acquisition, or asset transfer, your information may pass to the new owner. However, in such cases, equivalent privacy protections as set out in this Policy will be ensured. You will be notified by email if such a change occurs.
5. Data Security
w2j applies industry-standard technical and administrative measures to protect your personal information. The key components of our security framework are:
- SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
- Secure Servers: Your information is stored in secure data centers where unauthorized access is strictly controlled.
- Password Protection: Your password is never stored directly — only an encrypted hash is kept.
- Access Control: Only authorized personnel have access to your information and the activity of each is logged.
- Regular Security Reviews: Regular security audits are conducted on our systems.
- Two-Factor Authentication (2FA): An additional verification layer is available to enhance account security.
Important: No digital method is 100% secure. However, w2j protects your information with the utmost care. Keep your password strong and do not share it with anyone.
7. Data Retention Period
We retain your information only for as long as necessary. Retention periods are determined by the type of information:
- Active Account Data: All information is retained for as long as your account remains active.
- Financial Transaction Records: Retained for a specified period after account closure due to legal obligations and audit requirements.
- Customer Service Communications: Retained for a limited period for service quality review.
- Log Files: Retained for a specified period for security monitoring.
- After Account Closure: Data other than legally required records is deleted within a defined timeframe.
8. Your Rights
As a user of the w2j platform, you have the following rights regarding your own information:
Right to Access
You have the right to request information about what data we hold about you. Submit a request through the support team.
Right to Rectification
If there is incorrect information in your account, you can request that it be corrected. The correction process is completed after identity verification.
Right to Erasure
In certain circumstances you have the right to request that your personal information be deleted, however some data must be retained due to legal obligations.
Right to Object to Processing
In certain cases you have the right to object to the processing of your information. We will consider your request within a reasonable timeframe.
Right to Data Portability
You may request a copy of the information you have provided in a common digital format.
Right to Restriction of Processing
In certain circumstances you have the right to request that the processing of your information be restricted.
To exercise these rights, contact us via our 24/7 Bangla live chat or email. We will endeavor to respond within 30 business days.
9. Protection of Minors
w2j strictly enforces a 21+ age policy. Our platform is for users aged 21 and above only. We verify age at registration and do not collect or retain any information from minors.
If we find that any minor's information has been collected by mistake, we will immediately close that account and delete all related data. We request parents: if you suspect your child is using our platform, please contact us immediately.
10. Policy Changes
w2j reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Sending a notice to your registered email address.
- Displaying a notification when you first log in to the w2j platform.
- Updating the "Last Updated" date at the top of this page.
If you continue using the platform after the updated policy takes effect, it will be assumed that you have accepted the new policy. We therefore recommend checking this page regularly.
11. Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following channels.
Email: [email protected]
Live Chat: 24/7 Bengali support — chat directly on the w2j platform
Response Time: For privacy-related requests, we typically respond within 30 business days